Best Costumers Service Award

Customer satisfaction has been the Holy Grail for retailers. Social media now brings a completely new meaning to customer satisfaction. Rants and raves reach friends, and friends of friends, and friends of friends of friends at an unprecedented scale. It’s word-of-mouth on steroids. Below we’ll get into what online businesses can learn and what makes online customer service useful. This is what we use to determine who wins awards for customer service at WorldWide Tweets.

The social web has also made customer support a collaborative effort, offering new online community tools that empower customers to find their own replies and help one another. While self help and community newsgroups can be an intrinsic part of the complete support package, online merchants should never overlook the power of direct participation as it pertains to happy and loyal customers.

Below are some of the crucial ways an online store can appear to raise satisfaction levels through customer support.

1. Be Helpful
This first suggestion might appear apparent, but can be readily forgotten in customer service today. It’s significant to recognize that being accessible doesn’t equal being helpful. It’s not enough to merely have a person on hand to answer a live chat or phone call.

The quality of each interaction counts. Modern consumers are busy, as well as capable to select from thousands of other shopping choices.

It’s also a great policy to proactively engage those customers who seem in need of support. For instance, if someone is resting at exactly the same checkout page longer than typical, or a visitor keeps leaping across three product pages, savvy on-line sellers can begin a dialogue to help a customer when he needs it most.

2. Be Fair
Transparency is the calling card of the social internet. If a reply isn’t readily accessible, it’s fine to say “I don’t know” and create a well defined action plan to find the answer. Over-swearing will only result in rage, discouragement and disappointment down the road.

3. Over-Deliver
Consider surprising your customers with an additional present, a free shipping upgrade, insider reduction, etc. An easy offer can go a very long way toward solving a customer issue and mending a relationship that is damaged. Of course, bonus presents shouldn’t just be earmarked for customers that are unhappy. Surprise new and faithful customers with surprising treats and they’ll be more likely to spread the word about their wonderful experience.

4. Be an Expert
Each customer support interaction is an opportunity for a business to be a friendly guide and counselor to its customers. He can immediately pick out the dissimilarity between well-informed and an uninformed sales associate, if a customer walks into a brick and mortar shop. Each man tasked with live chatting for an online store or answering the phone should be current on the most recent products and services. Each service representative should serve as a vital resource for customers.

5. Keep it Simple
All facets of shopping process and your website should be assembled around customer need. The less user-friendly your website, the less satisfied your customers will be. Make essential information like pricing, shipping and return policies easy to find. And most importantly, keep your website up to date to reflect exactly what the customer is about to receive.

6.Simple Returns
A company that tracks on-line customer experience, companies dedicated to a simple return policy got high marks from customers. Furthermore, a customer-friendly return policy improves brand image without necessarily resulting in an increased variety of returns.
On-Line sellers can certainly boost customer satisfaction levels by easing the return process.While customer support has usually been viewed as a price of doing business, a terrific customer experience strengthens the customer-brand bond and supports repeat sales. Each content customer and positive encounter will ripple throughout the social web in the kind of online reviews, tweets that are joyful and exceptional word-of-mouth referrals.

Customer service is something we look at strongly at WorldWide Tweets. We have awarded Elite Vapor with the Award for Outstanding Customer Service for the year 2016. This site commits to great customer service and goes above and beyond to satisfy their customers. They’re very helpful, honest, and offer fair pricing. If you have any issues you can always reach them to resolve the problem. For more details on Elite Vapor you can visit their website for more details.